A Heartfelt Message From Thomas Cook Epsom Staff


We all feel so helpless for all of our amazing customer out there who trusted us with their holidays.

We know some weren’t just holidays but celebrations, weddings & life time trips that had been booked and paid for such a long time in advance.

Believe me when I say that it does break our hearts that it ended this way. We are so sorry.

Our first thought’s have been for you guys, and that is why I am super proud of our team. They have all behaved in such a professional manner, right up until the end, when we too were watching the news for updates.

Please also believe me when I say we DID NOT see this coming.

We have no access to any of our systems.

Please Go to the Thomas cook CAA website for the next steps of what to do. CLICK HERE

If you have a booking that was made with us but not travelling with us please contact them directly to see how this stands.

My understanding is that from the 30th September you will be able to make a claim.

If you are paying by direct debit contact your bank, I have heard of people getting their payments back already. Those that paid by Credit card and direct debit it’s worth also contacting them, as your payments will be covered.

If any of this information is incorrect I apologise, we just wanted to try and help.

I am very proud of my team and had a lot of love for Thomas cook, and i am sure you will see them all again in another role very soon, once again we apologise…

Team Epsom

NOTE: This was a message sent to What's On In Epsom in good faith to post on Thomas Cook Epsom Staff behalf. WOIE can note be held responsible if information is incorrect. 

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