Epsom and St Helier is here for you

Doctors, nurses and other medical experts working at Epsom and St Helier hospitals and in local community services are reminding people that the NHS is here for you and ready to provide safe and compassionate care to patients.

Dr Ruth Charlton, Joint Medical Director and Consultant Paediatrician, said: “Whether you need urgent care in our Emergency Departments, are due a home visit from one of our community teams, or have a planned appointment with us, please do not put off accessing health care services. Our staff, and the NHS as a whole, is here for you.

“We know that COVID-19 has had a significant and lasting impact on our local communities, and that many people might feel anxious about coming into hospital for care. I would like to assure everyone that we have put a number of stringent measures in place to keep you safe, and no-one should delay accessing medical care and advice when they need it.

“Our teams remain absolutely committed to caring for patients, and we want our local communities to feel confident about accessing our services – after all, it’s precisely what we are here for! Working in my outpatient clinic, where I care for young children with a range of conditions, lots of parents have told me that the measures we have put in place help them to feel instantly at ease when they enter the hospital buildings. It’s not easy to put a worried parent’s mind at rest, and so I think that is high praise indeed.”

Chief Nurse Arlene Wellman said: “It’s business as usual for Epsom and St Helier, including our emergency departments and planned care services – so that’s anything from a routine operation to repair a hernia, to a regular check up with a consultant. We are open and here for you.

“Many of our appointments are now done over the phone or by video call and we’ll only ask you to come in to hospital or to community services if it’s clinically necessary. But please be rest assured, our staff are doing everything they can to keep you safe – from new one way systems around our hospitals to sanitation stations at every entrance.”

For details on how to contact the Trust, please visit the ‘Contact us’ section of our website, https://www.epsom-sthelier.nhs.uk/contact-us. For more information about Epsom and St Helier University Hospitals Trust, visit www.epsom-sthelier.nhs.uk.

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