Chef de Rang / Section Waiter

  • Full Time
  • Epsom

Royal Automobile Club

Private Members Club

Can you confidently manage a section of a restaurant in taking orders, serving food and ensuring our members receive excellent service at all times? Can you multitask, work under pressure all with a smile on your face?

If so then we would like to hear from you. Our exclusive clubhouse in Epsom is looking for an experienced, organised and detail-oriented Chef de Rang / Section Waiter to join us in one of our restaurants. Working with a fantastic team you will be passionate about delivering the best experience to our members.

This role is anticipated to start early to mid April.

Role Responsibilities include:

To deliver an excellent dining experience for members and guests, ensuring high levels of customer service and professionalism at all times
Assist and supervise members of staff in order to provide a good standard of service
Prepare your section to set standards prior to service, ensuring all mise en place is fully prepared, carrying out daily schedules and collecting required items from stores
Engage in polite professional conversations with members and guests, using the members name and title as appropriate at every opportunity
Seek opportunities to deliver above and beyond, and promote other areas and services within the club
Keep up to date with all food and beverage menus, current promotions and new products to enable you to serve and recommend to our members and guests
Receive comments, complements and complaints from members and ensure that these are passed to the manager on duty to action
Ensure that all member orders are recoded correctly and put through the EPOS system accurately
Handle payments from members ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards
Comply and enforce the law in respect of the Licensing Act as applies to the Royal Automobile Club
Our ideal candidate:

Previous demonstrable experience delivering 5* service in a similar environment
Passionate about delivering first-class customer service
Excellent communicator
Ability to multi task
Pride in doing the best job you can
Team player
Hold a basic (Level One) food hygiene qualification and a NVQ in Food Service
An awareness of Licensing Laws
Benefits include:

Free meals on duty
Free shuttle bus from Epsom station
Perkbox discount scheme
European RAC cover
Interest free season ticket loan
Staff uniform
Generous pension
Employer paid health cash plan
Staff fund
The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs – prestigious yet always welcoming. Here at Woodcote Park in the heart of the Surrey countryside we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.

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