Update On Epsom and Ewell Bus Services

You may remember at the beginning of the year we informed you that E5, E9, E10, E16 & 408 bus routes were up for tender. We can now inform you the tender results for the Epsom and Ewell services currently operated by Quality Line.

Quality Line RATP Group were not successful in retaining the tender for the routes. So from Saturday 4th April the routes will be run by the following companies:

Falcon Buses will be running the following routes

  • E5 – Watersedge-Epsom-Langley Vale
  • E16 – Epsom-Stoneleigh-Worcester Park
  • 408 – Epsom-Leatherhead-Cobham/Effingham

Metrobus will be running the following routes

  • E9 – Epsom-Park View-Clarendon Park-Livingston Park-Manor Park circular
  • E10 – Epsom-Manor Park-Noble Park

There is no change to any of the routes or timetables so hopeful we will have a smooth transition from Quality Line.

So who are these companies?

Falcon, who currently operate in North West Surrey, will be a new operator in Epsom. Based in Byfleet Falcon Buses is a trading name of Falcon Coaches Ltd, although they have only been operating Buses since 2016, the company can trace its history back over 40 years.  Since 2012 the company has been under the ownership of the Telling Family who have diversified and grown the business.

In 2012 the core of the business was based entirely on local school contracts and other school work.  Since then the business has evolved into all types of passenger transport.

As part of the package of three routes awarded to Falcon Buses they will be operating E5, E16 & 408 with brand new Euro 6 low emission buses which are the cleanest diesel buses available and will assist in working towards reducing air pollution.


Metrobus currently operate routes 460/480 & 318 and they are part of the Go-Ahead group. Go-Ahead is a leading transport provider, operating bus services in the UK, Ireland and Singapore. 

Metrobus was acquired in 1999. They run a comprehensive local bus network in Sussex, Surrey and Kent including the Fastway Bus Rapid Transit service in the Gatwick and Crawley area with four routes running 24 hours a day.

Passengers are a priority and they are proud that their regional bus services have the highest scores for customer satisfaction according to the Bus Passenger Scores by Transport Focus. 

4 thoughts on “Update On Epsom and Ewell Bus Services”

  1. When are they going to accept oyster and kids zip oyster cards on the E9 and E10?

    1. When EPSOM & Ewell become a London Borough, or when TfL take over, and pay for, the E routes.
      So please don’t hold your breath. Sorry!

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